Tiffany Christensen
Lung Transplant Survivor, Author of Sick Girl Speaks & Vice President, Experience Innovation of The Beryl Institute
Tiffany Christensen is changing the conversation in healthcare…
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Full Bio
Tiffany Christensen is changing the conversation in healthcare. She approaches her work from the perspective of a cystic fibrosis patient who has received 2 double lung transplants, a professional patient advocate and Experience Professional.
In her current role as Vice President, Experience Innovation at The Beryl Institute, Tiffany serves as a focused innovator working to share global practices and reinforce the need to understand “Patient Experience” as a practice, not just an outcome.
As a keynote speaker, Tiffany weaves together her patient story and professional experience with reflections on the paradoxical nature of illness and medicine. Her insights create connections within all human experiences of healthcare; bridging the perceived gaps between safety, quality and experience. In addition to presentations, Tiffany is also passionate about helping organizations assess the current state of their Experience Framework using the 8 Strategic Lenses. Maximizing the Experience Framework is done through human-centered design workshops and other on-site opportunities.
In her past roles, Christensen served as the Oncology Patient Advocate at Duke Hospital. During this time, she also worked as the Program Coordinator for Duke Medicine’s Patient Advisor Expansion Program. After leaving Duke, she was the Performance Improvement Specialist at the NC Hospital Association working on operationalizing PFE within critical access hospitals, major academic medical centers and health systems of many sizes in between.
Tiffany is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the creator of her own Train the Trainer workshop series entitled “Finding Your Voice in the Healthcare Maze.” Christensen is also the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare.
Dr. Don Berwick said of Christensen, “Tiffany is a change agent and one we badly, badly need.” It is a rare speaker who has experienced “both sides of the bed” and can so clearly articulate the complexities and opportunities for both improvement and joy in healthcare.
Testimonials
Ernie was perfect for our Elders Conference at Little River Casino Resort in Manistee, Michigan. We will definitely be using PDA again!
LITTLE RIVER BAND OF OTTAWA INDIANS
Our speaker was great and the crowd enjoyed her! She was very engaging. Thank you again PDA for the great list of suggestions!
MEDTRONIC
Everything went great! and our speaker was wonderful! Thank you so much for all your help PDA! Looking forward to the next one.
UNIVERSITY OF MISSOURI – KANSAS CITY
I hope that this message finds you well. We had a phenomenal time with Atsuko this past Thursday. We wanted to just let you know how amazing she was. All those that were in attendance thoroughly enjoyed her and had nothing but amazing things to say about her. Thank you for working with us to make sure this happened!
BAYLOR UNIVERSITY CAMPUS
We had a fantastic day with Inge! She was very engaging with all those that attended. Her personal stories about the holocaust were very special and we were moved that she was willing to share them with everyone. Thank you again, PDA for all your hard work and dedication to make this program such a success!
SALT LAKE COMMUNITY COLLEGE
Dear PDA Group, Thank you so much for your hard work in scheduling our speaker! From the moment we reached out to you the first time, you worked with us on all details and logistics and kept us up-to-date on the progress. Thank you for all your hard work on making our event such a success! We couldn't have done it without you and your team!
SAP COMPANY
Thank you again, Dr. Kimbrough, for a great presentation, our attendees are still talking about it!
CAMPUS LABS
Dr. Henry Lee's presentation was entertaining, insightful and wise. I, and everyone at Pfizer, especially appreciate the remarks you directed about following your passion and preparing yourself to excel. Thank you, everyone, at PDA for helping to make this happen!
PFIZER
The event was successful! I received many messages expressing how awesome, outstanding and inspiring Ms. Webb-Christburg's speech was."
DR. MARTIN LUTHER KING, JR. MEMORIAL BREAKFAST, BOSTON, MLK SPEAKER
Everything went well. Atsuko was very easy to work with and the students enjoyed her performance! Thank you again for your recommendation and I hope to work with you again in the future!
CENTRAL MICHIGAN UNIVERSITY
Dr. Novello left this morning after a very successful event on our campus! Thank you PDA Group for your help from the first phone to the last you were with us every step of the way.
GRAND VALLEY STATE UNIVERSITY
Jordan Carlos was very very entertaining! A majority of students who answered the event survey indicated they really enjoyed Jordan and definitely will bring him back!
WESTERN CAROLINA UNIVERSITY
On behalf of myself and my organization Entertainment Unlimited the Campus Programming Board of Ferris State University, we thank you PDA and Dan for a successful event!! Dan was magnificent! Students really enjoyed the presentation. I know I did. Can't wait to bring in more programs with PDA Group.
FERRIS STATE UNIVERSITY
It was a great pleasure to work with PDA Group! The communication was always prompt, friendly and helpful. We loved the speakers and events we booked through Mr. Peter Walker (PDA Group).
WESTERN MICHIGAN UNIVERSITY
Thank you, Peter, for all your help, you'll be happy to know that the event went incredibly well! Aneesa Ferreira was by far one of the best speakers we've ever had!
FURMAN UNIVERSITY
Topics
Fingerprints of Experience: The Paradoxical Truths of Healthcare
Partnering with Patients: A Bed’s Eye View of Safetyon!
Growing Up Dying: Shifting the Pediatric Paradigm
Videos
Speaking Reel - Tiffany Christensen
Tiffany Christensen: Sick Girl Speaks
Books
News
Testimonials
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